Shipping Policy

1. How much does shipping cost?

  • Free Shipping On Orders Over 75 USD 
  • Standard Shipping 9.9 USD 
  • Express Shipping is unavailable at the moment. Express Shipping Rate is shown in the below table.
  • To make your items arrive more smoothly, you need to fill in the address in ENGLISH for express shipping, and please don't use PO Boxes.
United States 25 USD
United Kingdom 37 USD
Germany 29 USD
France 29 USD
 Italy 29 USD
Australia 25 USD
New Zealand 25 USD
Canada 25 USD

 

2. How long will it take to get my order?

For In-Stock items,  generally, it will take 1-2 days for us to process your order.

For Pre - Order items, generally, it will take around 30 days (Specific time would be mentioned on the product page) for us to restock IT and then process it in 1-2 days when it is restocked.

After we processed the order, then for 

- Standard shipping orders will take around 10-20 business days to arrive.

- Express shipping orders will take around 4-10 business days to arrive. 

Note: Orders placed between Feb. 8 to Feb. 16 will be shipped out after Feb. 17. 

 

3. What shipping carriers do you use?

- For free/standard shipping, we use your local postal services such as USPS, Royal Mail, and LePost.

- For express shipping, we use parcel shippers like UPS, FedEx, or DHL depending on your location.

 

4. What about duty and taxes?

- United States: Duty and taxes would be charged regarding your regions.

- Australia, Canada, United Kingdom, and Europe: We will try our best but orders may be subject to duties and taxes, and customers are responsible for these fees.

- International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that JW PEI does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.

 

5. WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please write to us at customer@jwpei.com as soon as you place your order.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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